POLICIES Back to Customer Service Underpricing Treeforms offers pricing that is below the recommended price.
We define a local retailer as one that has the merchandise available on the premises and is located within our normal delivery area. We will not match prices for going-out-of-business sales, or Treeforms floor samples, clearance items, or damaged items. Payment, Cancel, Refund & Price Protection Method Of Payment Policy We accept cash, MasterCard, VISA, Discover, American Express, bank check, money orders, and personal checks. We do not accept starter or temporary checks. Convenient financing plans are also available through Wells Fargo Financial. Treeforms currently uses an electronic check reader if you chose to use a check at your time of purchase. The money will then be directly debited out of your bank account and you will sign a receipt to verify the payment. Cancellation Policy On Special Orders Special/custom orders are non-cancelable and non-refundable. NO EXCEPTIONS you, the purchaser are solely responsible for the item fitting in to your premises and for any custom changes in design upholstery or stain colors. Be CERTAIN the color you order is the color you will want forever. Once it is finished, it is yours. In the case of entertainment centers you are responsible for your television fitting in the provided opening. Treeforms Amish Furniture is not responsible for your television size. Refund Policy We want you to be happy with your purchase. We do our best to find products that are unique but also made with quality in mind. Returns and refunds are considered only at the discretion of Treeforms Amish Furniture. Only stock items will be considered for a refund IF THEY ARE RECEIVED BACK AT OUR STORE WITHIN 10 DAYS OF PURCHASE OR DELIVERY. FURNITURE RETURNS ARE SUBJECT TO A 25% RESTOCKING FEE. Return delivery or postal charges are paid by the customers, whether it is a small or large item. We will not accept items for a refund if we feel that abuse or negligence was involved. If we receive the item within 10 days of purchase and in the same condition as we sent it, refunds are promptly given. There will be absolutely NO CASH REFUNDS. In store credit may be given at the discretion of original purchase. Proof of purchase (e.g. receipt and/or invoice) is required for all returns. Credits will only be issued to the credit card used for the original purchase. (Entire credit card number and expiration date is required to credit refunds electronically). Refunds for checks cannot be made until check clears our bank. The value of missing accessories and any applicable open box fee will be deducted from the credit amount of the return. No returns accepted on discounted items including floor samples, discontinued items and items marked “AS IS.” Delivery charges are non-refundable. When your merchandise is available, we will contact you to set up a delivery date. We deliver to the Anchorage area and Wasilla/Eagle River area on specified days of the week. We will provide you with 2-3 hour time frame to accept delivery of your merchandise on specified date. We CANNOT complete delivery if no one is at home to sign for the merchandise. We request that you accept delivery of your merchandise within 10 days of it’s becoming available.
If you need to cancel a scheduled delivery please call any of our store locations at least 48 hours in advance to reschedule during normal business hours. If we do not receive a call and no one is at the residence at the time of delivery Treeforms Amish Furniture reserves the right to charge for a second delivery. If you have a remaining balance at the time of delivery, you may pay for it with MasterCard, VISA, Discover, American Express, or bank check. Our drivers cannot accept cash, personal checks, or money orders. To prepare for the delivery of your merchandise, you need to do the following:
You must pick-up in stock items within 10 days of payment. For items not in stock, you must pick them up within 10 days of being notified of their availability. If you are unable to pick-up an item within 10 days, please contact us to make other arrangements. Otherwise, we may release the merchandise from your order. Call us at least 72 hours before the day you want to pick-up your order. This will allow time to transfer the merchandise from our distribution facility to the proper pick-up location. Warranties For the following warranties to apply you must be the original purchaser and have your original sales receipt. Treeforms Amish Furniture offers limited lifetime warranty on all furniture products made by Amish. This warranty covers defects in craftsmanship and materials only. An optional warranty covering finishes and accidental breakage is available for purchase at the time of sale. Please contact a sales representative for details. An Optional warranty will only apply if it is purchased AT THE TIME OF SALE. FOR YOUR PROTECTION, do not sign for merchandise until you have inspected your product for damage!!! Be sure both the driver and you sign the delivery manifest. Be sure that the driver (delivery person) has noted the damage in detail, both of you have signed, and get your customer copy of receipt. We will make every effort to promptly repair any damage caused during shipment or delivery. You may also refuse delivery of damaged merchandise. Complaints of damaged or missing parts and pieces after delivery if not properly noted on receipt will not be accepted. Billing Information Special Order items require 50% down payment at the time of order, with the remaining 50% due when the furniture arrives. Payment is required before furniture leaves the premises. Shipping Procedures & Time Frames DELIVERY OF FURNITURE AND OTHER NOTED ITEMS MAY TAKE 3 to 6 MONTHS, IN SOME CASES EVEN LONGER. Unfortunately since we depend on scheduling of other transportation businesses, once your furniture has been handcrafted, blanket wrapped, hand loaded it is traveling 5,000 miles to Alaska, we can only estimate the approximate month of arrival. Therefore, we would like to ask you, our customers, to be understanding if your order arrives late! Phone numbers are required so that we can keep you informed, coordinate deliver and provide the best customer service possible. Service Policy We reserve the right to: Inspect damaged or defective merchandise and evaluate the condition. If the item has been in your possession for sometime and is found to have errors in the craftsmanship or materials we will work with you to fix them to your satisfaction. If the product is defective due to negligence or misuse any repairs will be done at a cost to the customer. It is at the discretion of Treeforms Amish Furniture to evaluate damages after the items have been received by the customer and signed for. Clearance merchandise includes:
PLEASE keep in mind, Treeforms Amish Furniture does not often offer clearance items due to the high quality of the product. Our products are meant to be heirlooms and as they age, if well maintained, gain value. Little discounting is done simply because an item has been on our show room floor for a longer period of time. Please check our website clearance section for the best deals we are offering. All sales of Clearance Merchandise are final; no returns, refunds, or exchanges accepted. Treeforms Amish Furniture does not accept phone orders or layaways on Clearance Merchandise unless a credit card is used over the phone to make a payment. Clearance merchandise must be paid in full at the time of purchase. Store Privacy Policy We are a Privately held, family-owned business, and relish our own privacy. Treeforms Amish Furniture Inc. will not knowingly divulge ANY customer information, including your e-mail address, to anyone under any circumstance, unless ordered to do so by legal authority with appropriate statutory/court approval. The above policies are published here to protect our interests and to set up our basic requirements. We are sure you will be pleased with your purchases from Treeforms Amish Furniture and we look forward to serving you again! Privacy Online At Treeforms Amish Furniture, we are committed to ensuring the privacy of our customers. We keep any information entered during ordering and registering strictly confidential. We will not send you any type of spam mail or put you on a mass mailing list. We will only use your email/home address as a direct contact between you and your own personal sales consultant. Accuracy Treeforms Amish Furniture has used reasonable efforts to include accurate and up-to-date information on the site, however it makes no warranties or representation as to the accuracy of its contents. Pricing is in constant flux; therefore, it is subject to change at any time.
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